Privacy Policy

Last Updated: August 24, 2026

Penguin Services LLC, doing business as Penguin Safe (“Penguin Safe,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide when visiting PENGUINSAFE.COM, contacting us, requesting information, scheduling an appointment, renting a safe deposit box, using our services, or otherwise interacting with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

Depending on how you interact with Penguin Safe, we may collect the following categories of information:

Personal Information

Information that identifies or may reasonably be associated with you, including:

Full name
Mailing or residential address
Email address
Telephone number
Date of birth or other identifying information
Government-issued identification information when required for identity verification, security, compliance, or account administration
Information concerning authorized users associated with your account

Account and Service Information

When you inquire about, subscribe to, or use our safe deposit box or related services, we may collect information regarding:

Your selected safe deposit box or storage service
Rental term and subscription information
Appointments and facility visits
Account preferences
Authorized users
Rental agreements, authorization forms, cancellation forms, transfer forms, and related documentation
Customer service communications and requests

Payment and Transaction Information

We may collect information necessary to process payments and administer your account, including billing information and transaction records.

Payment card information may be processed by third-party payment processors. Penguin Safe may not directly store complete payment card information when transactions are handled by these providers.

Identity Verification and Security Information

Because Penguin Safe provides high-security storage services, additional identity verification and security procedures may be required.

Depending on the services and systems used at a particular location, these procedures may involve personal access credentials, secure identification cards, biometric authentication, access records, surveillance systems, or other security technologies.

Where biometric information is collected or processed, Penguin Safe will handle such information in accordance with applicable law and any additional notices, disclosures, or consents required by law.

Website and Technical Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser and device type
Operating system
Pages visited
Date and time of access
Referring website
General geographic information derived from an IP address
Cookie and similar technology identifiers
Website interaction and analytics information

2. How We Use Your Information

Penguin Safe may use personal information to:

Provide and administer our safe deposit box and storage services
Create and manage customer accounts
Verify customer identities and authorized users
Authenticate access to secure facilities and services
Schedule and manage appointments
Process subscriptions, payments, renewals, cancellations, and transfers
Provide customer assistance
Respond to inquiries and service requests
Maintain the safety and security of our customers, facilities, systems, and property
Prevent unauthorized access, fraud, theft, or other unlawful activity
Maintain business, security, and transaction records
Improve our website, services, and customer experience
Communicate important service, account, security, or administrative information
Send marketing communications where permitted by law
Comply with applicable laws, regulations, legal processes, and legitimate governmental requests
Establish, exercise, or defend legal rights

3. Information Concerning the Contents of Safe Deposit Boxes

Penguin Safe respects the confidential nature of its customers’ property.

Except where required for security, compliance, legal obligations, or the provision of a specifically requested service, Penguin Safe does not seek to collect information concerning the contents of a customer’s safe deposit box.

Customers remain responsible for complying with their rental agreement, applicable laws, and any restrictions concerning items that may not legally or contractually be stored within Penguin Safe facilities.

4. Cryptocurrency Cold Storage Services

Penguin Safe may provide secure physical storage solutions associated with cryptocurrency and other digital assets.

Information collected in connection with these services may include customer identification, account information, service selections, and information necessary to provide the requested storage service.

Unless expressly stated in a separate written agreement, Penguin Safe’s provision of physical or cold storage services should not be interpreted as providing investment, financial, cryptocurrency trading, or asset-management advice.

5. How We Share Information

Penguin Safe does not sell your personal information in exchange for monetary compensation.

We may disclose information when reasonably necessary to operate our business or provide our services, including to:

Service providers and technology vendors
Payment processors
Security and identity-verification providers
Insurance providers, when you request or obtain insurance-related services
Professional advisers, including attorneys, accountants, auditors, and consultants
Affiliated companies where necessary for legitimate business operations and subject to appropriate safeguards
Government authorities, courts, regulators, or law enforcement when required or permitted by law

We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, or other business transaction, subject to applicable law.

Service providers receiving personal information on our behalf are expected to use that information only for authorized purposes and subject to applicable contractual and legal obligations.

6. Security and Surveillance

Security is fundamental to Penguin Safe’s services.

Our facilities may employ physical and electronic security measures, which can include controlled access systems, authentication technologies, monitoring, alarms, surveillance cameras, secure vault technology, and access logging.

Security records and surveillance footage may be retained for periods reasonably necessary for security, fraud prevention, incident investigation, legal compliance, or the establishment and defense of legal claims.

7. Cookies and Similar Technologies

PENGUINSAFE.COM may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and, where applicable, support analytics or marketing activities.

Some cookies may be provided by third-party services integrated into our website.

Where required by applicable law, visitors will be provided with appropriate choices regarding non-essential cookies.

Additional information may be provided in our separate Cookie Policy.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining security records, satisfying contractual requirements, resolving disputes, enforcing agreements, and complying with legal, accounting, insurance, or regulatory obligations.

Retention periods may vary depending on the nature of the information and the applicable legal requirements.

9. Data Security

Penguin Safe uses reasonable administrative, organizational, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic communication, database, or information storage system can be guaranteed to be completely secure. Customers should therefore use appropriate precautions when communicating sensitive information electronically.

10. Your Privacy Rights

Depending on your place of residence and applicable law, you may have certain rights regarding your personal information, which may include the right to:

Request information about personal data we maintain about you
Request access to certain personal information
Request correction of inaccurate information
Request deletion of information, subject to applicable exceptions
Withdraw consent where processing is based on consent
Opt out of certain marketing communications

Certain information may need to be retained despite a request for deletion when necessary to comply with legal obligations, maintain security, prevent fraud, enforce agreements, or establish or defend legal claims.

We may need to verify your identity before processing certain privacy requests.

11. Marketing Communications

If you receive promotional emails from Penguin Safe, you may unsubscribe by following the instructions contained in the communication or by contacting us.

You may continue to receive non-promotional communications concerning your account, rental agreement, appointments, transactions, security, or services.

12. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, payment systems, social networks, mapping services, analytics providers, or other services.

Penguin Safe is not responsible for the privacy practices of independent third parties. We encourage users to review the privacy policies of third-party services before providing personal information.

13. Children’s Privacy

Penguin Safe’s services are intended for adults and are not directed toward children under the age of 13.

We do not knowingly collect personal information online from children under 13. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

14. International Operations

Penguin Safe and affiliated businesses may operate or provide services in multiple jurisdictions.

When personal information is transferred or processed across jurisdictions, we take reasonable measures to handle such information in accordance with applicable privacy and data protection requirements.

Specific Penguin Safe locations outside the United States may provide additional privacy notices where required by local law.

15. Changes to This Privacy Policy

Penguin Safe may update this Privacy Policy periodically to reflect changes in our services, technologies, business practices, or applicable laws.

The updated version will be published on our website with a revised “Last Updated” date. We encourage users to review this Privacy Policy periodically.

16. Contact Penguin Safe

For questions regarding this Privacy Policy, our privacy practices, or your personal information, please contact:

Penguin Services LLC DBA “Penguin Safe”
36 N.E. 1st Street, Suite 116
Miami, FL 33132
United States

Phone: +1 516 347 4241
Email: info@penguinsafe.com
Website: PENGUINSAFE.COM